Delivery within Romania is free.

We can also deliver to EU countries. As shipping costs vary depending on the destination, size, and weight of the package, please contact us at office@merakihome.online for a personalized quote. After confirming the details, we will provide you with a final cost and estimated delivery time before proceeding with your order.

Returns are accepted within 14 calendar days of delivery, without the need to state a reason. If you are not satisfied with the product, we accept returns and offer a full refund within 14 days of delivery.*

The return shipping cost is borne by the customer.**

We want to find the best solution for you — please send us an email with details about the situation encountered (including photos, to speed up the process), and we will work with you to solve the problem. If you still wish to return the product, simply let us know.

We offer a 1-year warranty on the structure of our cat trees, covering any manufacturing defects or issues related to stability and durability under normal use.

Our products are designed to last, with solid bases and stable joints, ensuring your cat's safety and comfort.

Components subject to natural wear and tear — such as sisal/paper rope posts, textile materials, or play surfaces — are not covered by the warranty, as these naturally deteriorate through daily use.

To extend the lifespan of the cat tree, certain components subject to wear, such as sisal or paper rope posts, are available separately for replacement.